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Our coronavirus safety measures

Our coronavirus safety measures

Our safety measures

We’ve been closely following the developing situation of the coronavirus (COVID-19) pandemic and adapting to the guidelines provided by the UK Government and the NHS.

To keep our clients and team members safe, we have implemented the following across all our talking therapy services until further notice:

  • If you would like to make a referral to one of our talking therapy services, we encourage you to use our online self-referral forms.
  • We are no longer able to answer direct calls to our services, but we will are checking voicemail messages every 30 minutes during open hours and will respond to any messages directly (this excludes Access Sefton and Talking Helps Newcastle, which will continue to take phone calls).
  • All our assessments are now taking place over the phone.
  • All our therapy sessions will take place over the phone or via Skype.
  • Group therapy sessions have been paused.

We would like to thank you for your support and understanding as we continue to navigate these challenging and uncertain times. We will keep this page updated with any changes to our guidance or service details.

Crisis organisation contacts

We are not a crisis service, so if you need help right now or you feel at risk of harming yourself, here are some contacts:

  • Call Samaritans free on 116 123¬†or email jo@samaritans.org (24/7 support)
  • Text SHOUT to 85258 for free support via text (24/7 support)
  • Contact your GP

Coronavirus information sources

For the latest information about COVID-19, visit the following websites:

 


Page last updated: 9/4/20

Concern Group partners