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Derby and Derbyshire Talking Therapies

Derby and Derbyshire

Who can use the service?

Everyone goes through difficult times, but sometimes our problems affect our day-to-day lives and we feel that we can’t cope. If you are in this situation, you are not alone.

Insight talking therapies is a free and confidential service, commissioned by the NHS, and is available to anyone aged 16+ and living in Derbyshire.

How do I arrange an appointment?

You can self-refer to our service in the following ways:

Once we have received the referral, a member of the administration team will contact you to arrange an appointment. Please note that it is our usual policy to withhold telephone numbers when we call you.

You can also choose to access alternative providers if you wish; find out more here: www.hardwickccg.nhs.uk/emotional-wellbeing

Where does the service take place?

We provide our service in a range of venues throughout the county. We use GP surgeries and community venues as well as offering help over the phone. We will speak with you and agree on a venue that is suitable and convenient for you.

Contact information

Telephone: 0300 555 5582 (local rate)
Email: east.midlands@insighthealthcare.org

In the event of an emergency, if you are unable to keep yourself safe, you should contact your GP or call 999.

Opening hours:

  • Monday to Thursday: 8.00am-8.00pm (self-referral line open 8.00am-6.00pm)
  • Friday: 8.00am-5.00pm (self-referral line open 8.00am-4.00pm)

Any calls or emails received during opening hours will be dealt with as soon as possible. Outside of these hours your email will be dealt with as soon as possible the following working day, and any non-urgent messages can be left message on our answering machine and will be dealt with the next working day. The service is closed on bank holidays.

On the rare occasion that someone wishes to make a complaint, please see our Comments, Concerns, and Complaints leaflet (PDF, 1MB).

Refer yourself to our service

Please note this online referral form is not for use by professionals or support organisations. Such referrals should be made by via an agreed referral form or by letter; with evidence of recent assessment and recommendations.

Can we contact you via the address given?*

Can we contact you via the email given?*

Can we send you text messages on this number?*

Can we leave a voicemail on this number?*

Can we send you text messages on this number?*

Can we leave a voicemail on this number?*

Insight will usually contact you by telephone on a number that is not withheld, unless it is made clear that you do not wish to be contacted in this way.

This can be requested from your GP surgery if you do not already know it.

Is an interpreter required?*

(500 characters remaining)

Any emails which are received from 9am to 5pm on a working day will be dealt with as soon as practically possible on the following working day. In the event of an emergency, if you are unable to keep yourself safe, you should contact your GP or call 999.

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