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Medway Talking Therapies Talking Therapies

Medway Talking Therapies


Who can use the service?

Everyone goes through difficult times; sometimes our problems affect our day-to-day lives and we feel that we can’t cope. If you are in this situation, you are not alone.

We can help you if you are experiencing common issues such as:

  • low mood
  • depression
  • anxiety
  • stress
  • panic
  • anger
  • trauma
  • bereavement or loss
  • relationship difficulties
  • family problems
  • phobias

Medway Talking Therapies is a free and confidential service, commissioned by the NHS, and is available to anyone aged 18+ and registered with a Medway GP. If you are being supported by a mental health professional, please talk with your practitioner about whether our service would be suitable for your needs and share this with us when you contact our service.

The service is delivered by Insight Healthcare, North Kent Mind, and Ieso Digital Health.

How do I arrange an appointment?

You can self-refer to our service in the following ways:

Once we have received the referral, a member of the administration team will contact you to arrange an appointment. Please note that it is our usual policy to withhold telephone numbers when we call you.

Where does the therapy take place?

Your therapy might be provided in the following ways:

  • Face-to-face – in GP surgeries and various health and community venues throughout Medway
  • On the telephone – telephone appointments are arranged so that we can phone you at a convenient time for you.
  • Online via Ieso Digital Health – this is one-to-one cognitive behavioural therapy (CBT) delivered in real time over the internet.

Ieso Digital Health allows you to meet with an accredited psychotherapist in a secure online environment at a time and location that is convenient to you. There are no waiting times so you can start your treatment straight away. Appointments are either 30 or 60 minutes long and you can attend them from anywhere you can connect to the internet; all that is required is a PC, tablet, or smartphone. It is a discreet, accessible, and effective method of online therapy, and is proven to deliver outcomes that are as effective as face-to-face therapy.


NHS survey

The Kent Mental Health Commissioners are reviewing the NHS Talking Therapy service (known as IAPT). This review will look at what is working well and not so well and how we can develop services for the future. We would like to hear from you if you have used the service.  Have tried to access the service but where unsuccessful. If you care for someone who has used the service or it might be that you just have a views on the NHS Talking Therapy (IAPT) services.

Some areas in Kent are also using the results of this survey as the start of a process of engaging with the public to develop new NHS Talking Therapy Services, this is happening in East Kent (Ashford, Canterbury South Kent Coast and Thanet) and North Kent (Dartford, Gravesham, Swanley, Swale and Medway).  If you would like to be further involved in the development of these services there will be an opportunity at the end of the survey for you to leave your contact details, so we can be in touch about further engagement in the future.

You can access the survey here: https://www.surveymonkey.co.uk/r/KentNHSTalkingTherapySurvey

The survey will run until midnight on 30 November 2018.

Contact information

Tel: 0300 029 3000 (local rate)
Fax: 0300 029 0000
Email: medway@insighthealthcare.org

Medway Talking Therapies does not provide a crisis service. In the event of an emergency, if you are unable to keep yourself safe, you should contact your GP, local Accident & Emergency or call 999.

Opening hours:

  • Monday – Thursday: 9.00am-5.30pm
  • Friday: 9.00am-5.00pm

Any calls or emails which are received between 9.00am and 5.00pm on a working day will be dealt with as soon as possible; outside of these hours your email will be dealt with as soon as possible the following working day.

Appointments are available Monday to Friday during working hours. We also offer some flexibility within Medway for evening and weekend appointments.

Refer yourself to our service

Please note this online referral form is not for use by professionals or support organisations. Such referrals should be made by via an agreed referral form or by letter; with evidence of recent assessment and recommendations.

Can we contact you via the address given?*

Can we contact you via the email given?*

Can we send you text messages on this number?*

Can we leave a voicemail on this number?*

Can we send you text messages on this number?*

Can we leave a voicemail on this number?*

Insight will usually contact you by telephone on a number that is withheld, unless it is made clear that you do not wish to be contacted this way.

This can be requested from your GP surgery if you do not already know it.

Is an interpreter required?*

(500 characters remaining)

Please note, to submit this form successfully you must select 'Yes' on at least one of the contact options above.

Any emails which are received from 9am to 5pm on a working day will be dealt with as soon as practically possible on the following working day. In the event of an emergency, if you are unable to keep yourself safe, you should contact your GP or call 999.

Concern Group partners