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Medway Talking Therapies Talking Therapies

Medway Talking Therapies

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Please note that our COVID-19 (coronavirus) safety measures include:

  • All assessments take place over the phone
  • Therapy sessions will take place over the phone and/or via Skype
  • Group sessions have been paused

We apologise for the inconvenience, but this measure is essential to minimise social contact and ensure the safety of our clients and our staff. Click to read the full details of our measures.

Who can use the service?

Everyone goes through difficult times; sometimes our problems affect our day-to-day lives and we feel that we can’t cope. If you are in this situation, you are not alone.

We can help you if you are experiencing common issues such as:

  • low mood
  • depression
  • anxiety
  • stress
  • panic
  • anger
  • trauma
  • bereavement or loss
  • relationship difficulties
  • family problems
  • phobias

Medway Talking Therapies is a free and confidential service, commissioned by the NHS, and is available to anyone aged 18+ and registered with a Medway GP. If you are being supported by a mental health professional, please talk with your practitioner about whether our service would be suitable for your needs and share this with us when you contact our service.

The service is delivered by Insight Healthcare, North Kent Mind, and Ieso Digital Health.

How do I arrange an appointment?

Please fill in the self-referral form below, or you can ask your GP for a referral.

Once we have received the referral, a member of the administration team will contact you to arrange an appointment. Please note that it is our usual policy to withhold telephone numbers when we call you.

Where does the therapy take place?

Your therapy might be provided in the following ways:

  • Face-to-face – in GP surgeries and various health and community venues throughout Medway
  • On the telephone – telephone appointments are arranged so that we can phone you at a convenient time for you.
  • Online via Ieso Digital Health – this is one-to-one cognitive behavioural therapy (CBT) delivered in real time over the internet.

Online CBT with Ieso is exactly the same as face to face CBT, other than that the conversation is typed on your computer. You’re still in a one-to-one conversation with a fully qualified therapist, usually for 60 minutes. The only difference is that you type your responses. Therapy is available 7 days a week, at a time to suit you including the evenings and all that is required is a PC, tablet or smartphone. Evidence shows that just as many people feel better after having CBT online as they do face-to-face. Click here for more information about Ieso (PDF, 114kB).

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Contact information

Tel: 0300 029 3000 (local rate)
Fax: 0300 029 0000
Email: medway@insighthealthcare.org

We are not a crisis service. In the event of an emergency, if you are unable to keep yourself safe, you should do one of the following:

  • Contact your GP
  • Call the local NHS crisis team on 0300 222 0123 (24/7 support)
  • Call the Samaritans on 116 123 (free, 24/7 telephone support)
  • Text SHOUT to 85258 (free, 24/7 support via text)

Opening hours:

  • Monday – Thursday: 9.00am-5.30pm
  • Friday: 9.00am-5.00pm

Any calls or emails which are received between 9.00am and 5.00pm on a working day will be dealt with as soon as possible; outside of these hours your email will be dealt with as soon as possible the following working day.

Appointments are available Monday to Friday during working hours. We also offer some flexibility within Medway for evening and weekend appointments.

Refer yourself to our service

Please note this online referral form is not for use by professionals or support organisations. Such referrals should be made by via an agreed referral form or by letter; with evidence of recent assessment and recommendations.

Please note, we may not be the most appropriate service to support you. You do not need to complete this form. Please contact your GP, who will advise you and make a referral to the correct service.

Can we contact you via the address given?*

Please be aware that a clinician will call you to discuss your referral. The call will show as a withheld number. If we can’t speak to you, it may result in your referral not being processed. If we can’t contact you, we will contact your GP.

Can we text you on this number?

Can we leave a voicemail on this number?

Can we leave a voicemail on this number?

Can we contact you via the email given?

Insight will usually contact you by telephone on a number that is withheld, unless it is made clear that you do not wish to be contacted this way.

This can be requested from your GP surgery if you do not already know it.

Do you need an interpreter?*

Have you had any contact with any other mental health services in the past 12 months?*

If yes, please tick all that apply:

Are you pregnant?*

Have you given birth within the last 12 months?*

Are you a military veteran?*

Please tick any of the following common issues which are the reason for your referral: *

Please note, to submit this form successfully you must select 'Yes' on at least one of the contact options above.

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