Who can use the service?
Everyone goes through difficult times; sometimes our problems affect our day-to-day lives and we feel that we can’t cope. If you are in this situation, you are not alone.
We can help you if you are experiencing common issues such as:
- low mood
- bereavement or loss
- relationship difficulties
- family problems
Medway Talking Therapies is a free and confidential service, commissioned by the NHS, and is available to anyone aged 18+ and registered with a Medway GP. If you are being supported by a mental health professional, please talk with your practitioner about whether our service would be suitable for your needs and share this with us when you contact our service.
The service is delivered by Insight Healthcare, Think Action, North Kent Mind, and Ieso Digital Health.
How do I arrange an appointment?
You can self-refer to our service in the following ways:
- Fill in the online form
- Call us – 0300 029 3000 (local rate)
- Email us – email@example.com
- Ask your GP for a referral
Once we have received the referral, a member of the administration team will contact you to arrange an appointment. Please note that it is our usual policy to withhold telephone numbers when we call you.
Where does the therapy take place?
Your therapy might be provided in the following ways:
- Face-to-face – in GP surgeries and various health and community venues throughout Medway
- On the telephone – telephone appointments are arranged so that we can phone you at a convenient time for you.
- Online via Ieso Digital Health – this is one-to-one cognitive behavioural therapy (CBT) delivered in real time over the internet.
Ieso Digital Health allows you to meet with an accredited psychotherapist in a secure online environment at a time and location that is convenient to you. There are no waiting times so you can start your treatment straight away. Appointments are either 30 or 60 minutes long and you can attend them from anywhere you can connect to the internet; all that is required is a PC, tablet, or smartphone. It is a discreet, accessible, and effective method of online therapy, and is proven to deliver outcomes that are as effective as face-to-face therapy.
Tel: 0300 029 3000 (local rate)
Fax: 0300 029 0000
Medway Talking Therapies does not provide a crisis service. In the event of an emergency, if you are unable to keep yourself safe, you should contact your GP, local Accident & Emergency or call 999.
- Monday – Thursday: 9.00am-5.30pm
- Friday: 9.00am-5.00pm
Any calls or emails which are received between 9.00am and 5.00pm on a working day will be dealt with as soon as possible; outside of these hours your email will be dealt with as soon as possible the following working day.
Appointments are available Monday to Friday during working hours. We also offer some flexibility within Medway for evening and weekend appointments.
On the rare occasion that someone wishes to make a complaint, please see our Comments, Concerns, and Complaints leaflet (PDF, 1MB).