Due to the coronavirus (COVID-19) outbreak, with immediate effect and until further notice: all assessments will take place over the phone, therapy sessions will take place over the phone and/or via Skype, and group sessions have been paused. We apologise for the inconvenience, but this measure is essential to minimise social contact and ensure the safety of our clients and our staff.
We are now delivering this service as part of a single integrated service for the city: Talking Helps Newcastle. Please visit the Talking Helps Newcastle website for more information: www.talkinghelpsnewcastle.org.
Who can use the service?
Everyone goes through difficult times and sometimes our problems affect our day-to-day lives and we feel that we can’t cope. If you are in this situation, you are not alone.
Talking Helps Newcastle is a free and confidential service commissioned by NHS North of Tyne and is available to anyone aged 16+ and registered with a GP surgery in Newcastle upon Tyne.
How do I arrange an appointment?
You can self-refer to our service in the following ways:
- Fill in the online form on the Talking Helps Newcastle website
- Call us – 0191 282 6600
- Ask your GP for a referral
Once we have received the referral, a member of the administration team will contact you to arrange an appointment. Please note that it is our usual policy to withhold telephone numbers when we call you.
What happens next?
If we receive a referral from your doctor, we will contact you to arrange an initial assessment. If you choose to contact us directly, we will arrange this appointment with you straight away. This assessment is usually done on the telephone and takes about 45 minutes. However, it can be done face to face if you prefer.
As part of the assessment we discuss the different treatment options with you, as well as your availability for appointments. You will be offered a choice of effective therapies, so that you can get the support you need.
Call us: 0300 555 1115 (local rate)
We are not a crisis service. In the event of an emergency, if you are unable to keep yourself safe, you should do one of the following:
- Call the Samaritans on 116 123 (free, 24/7 telephone support)
- Text SHOUT to 85258 (free, 24/7 support via text)
- Contact your GP
- Call 999 or visit your local A&E department
- Monday to Thursday 8.00am-8.00pm
- Friday 8.00am-5.00pm
- Saturday 9.00am-1.00pm
Outside of these hours, any non-urgent messages can be left on our answering machine and will be dealt with the next working day. The service is closed on bank holidays.