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Newcastle Talking Therapies

Newcastle

Important notice:  We are now delivering this service as part of a single integrated service for the city: Talking Helps Newcastle. Please visit the Talking Helps Newcastle website for more information: www.talkinghelpsnewcastle.org.

Who can use the service?

Everyone goes through difficult times and sometimes our problems affect our day-to-day lives and we feel that we can’t cope. If you are in this situation, you are not alone.

Talking Helps Newcastle is a free and confidential service commissioned by NHS North of Tyne and is available to anyone aged 16+ and registered with a GP surgery in Newcastle.

How do I arrange an appointment?

You can self-refer to our service in the following ways:

Once we have received the referral, a member of the administration team will contact you to arrange an appointment. Please note that it is our usual policy to withhold telephone numbers when we call you.

What happens next?

If we receive a referral from your doctor, we will contact you to arrange an initial assessment. If you choose to contact us directly, we will arrange this appointment with you straight away. This assessment is usually done on the telephone and takes about 45 minutes. However, it can be done face to face if you prefer.

As part of the assessment we discuss the different treatment options with you, as well as your availability for appointments. You will be offered a choice of effective therapies, so that you can get the support you need.

Contact information

Call us: 0300 555 1115 (local rate)
Email us: refer@talkinghelpsnewcastle.org

In the event of an emergency, if you are unable to keep yourself safe, you should contact your GP or call 999.

Opening hours

  • Monday to Thursday 8.00am-8.00pm
  • Friday 8.00am-5.00pm
  • Saturday 9.00am-1.00pm

Outside of these hours, any non-urgent messages can be left on our answering machine and will be dealt with the next working day. The service is closed on bank holidays.

Refer yourself to our service

Can we contact you via the address given?*

Can we contact you via the email given?*

Can we send you text messages on this number?*

Can we leave a voicemail on this number?*

Can we send you text messages on this number?*

Can we leave a voicemail on this number?*

Insight will usually contact you by telephone on a number that is not withheld, unless it is made clear that you do not wish to be contacted in this way.

This can be requested from your GP surgery if you do not already know it.

Is an interpreter required?*

(500 characters remaining)

Any emails which are received from 9am to 5pm on a working day will be dealt with as soon as practically possible on the following working day. In the event of an emergency, if you are unable to keep yourself safe, you should contact your GP or call 999.

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