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Tees (IMPACT on Teesside) Talking Therapies

Tees (IMPACT on Teesside)

IMPACT on Teesside is a partnership between Insight Healthcare, Alliance Psychological Services, Middlesbrough & Stockton Mind, and Tees Esk and Wear Valley Foundation Trust (TEWV). The website can be found at www.impactonteesside.com

Please note that our COVID-19 (coronavirus) safety measures include:

  • All assessments take place over the phone
  • Therapy sessions will take place over the phone and/or via Skype
  • Group sessions have been paused

We apologise for the inconvenience, but this measure is essential to minimise social contact and ensure the safety of our clients and our staff. Click to read the full details of our measures.

Who can use the service?

Everyone goes through difficult times; sometimes our problems affect our day-to-day lives and we feel that we can’t cope. If you are in this situation, you are not alone.

IMPACT is a free and confidential service, commissioned by the NHS, and is available to anyone aged 16 and over living in the Tees area, including: Middlesbrough, Hartlepool, Stockton, and Redcar and Cleveland.

How do I arrange an appointment?

Please fill in the self-referral form below, or you can ask your GP for a referral.

Once we have received the referral, a member of the administration team will contact you to arrange an appointment. Please note that it is our usual policy to withhold telephone numbers when we call you.

Where does the service take place?

IMPACT provides services face-to-face throughout Tees and some therapy can be provided over the telephone, if this is more convenient for you. Face-to-face consultations can be carried out at our offices in central Middlesbrough, at GP surgeries, and various health and community venues throughout the area.

Further information

Tel: 01642 573924
Email: admin@impactonteesside.com

We are not a crisis service. In the event of an emergency, if you are unable to keep yourself safe, you should do one of the following:

– Call the local 24/7 NHS crisis team on 01642 524 714 (Stockton), 01642 838 300 (Redcar), or 01429 285 858 (Hartlepool)
– Call the Samaritans on 116 123 (free, 24/7 telephone support)
– Text SHOUT to 85258 (free, 24/7 support via text)
– Contact your GP

Opening hours

  • Monday – Friday: 9.00am-5.30pm

We will deal with your message or email as soon as possible. For those received outside of working hours, we will contact you as soon as possible the next working day.

Refer yourself to our service

Please note this online referral form is not for use by professionals or support organisations. Such referrals should be made by via an agreed referral form or by letter; with evidence of recent assessment and recommendations.

Please note, we may not be the most appropriate service to support you. You do not need to complete this form. Please contact your GP, who will advise you and make a referral to the correct service.

Can we contact you via the address given?*

Please be aware that a clinician will call you to discuss your referral. The call will show as a withheld number. If we can’t speak to you, it may result in your referral not being processed. If we can’t contact you, we will contact your GP.

Can we text you on this number?

Can we leave a voicemail on this number?

Can we leave a voicemail on this number?

Can we contact you via the email given?

Insight will usually contact you by telephone on a number that is withheld, unless it is made clear that you do not wish to be contacted this way.

This can be requested from your GP surgery if you do not already know it.

Do you need an interpreter?*

Have you had any contact with any other mental health services in the past 12 months?*

If yes, please tick all that apply:

Are you pregnant?*

Have you given birth within the last 12 months?*

Are you a military veteran?*

Please tick any of the following common issues which are the reason for your referral: *

Please note, to submit this form successfully you must select 'Yes' on at least one of the contact options above.

Concern Group partners